Support Agent
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Activity overview
Latest activity by Support Agent-
Support Agent created an article,
What cable can I use for a Long-Range installation?
For an installation with a Long-Range controller, we recommend using a cable with shielding to prevent noise interference. The ideal cable for this type of installation is the Cat6-SFTT, which offe...
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Support Agent created an article,
What digital LED ICs are supported by the controller?
The ProtoPixel Long-Range controller supports a wide range of digital LED ICs. According to the specifications, the following LED IC families are compatible: WS2811 WS2812 WS2812B WS2813 WS2815 Ne...
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Support Agent created an article,
The Long-Range is not connected to the Node anymore, what can I do?
If your Long-Range controller is not connected to the Node anymore, here are some steps you can try to troubleshoot the issue: Check the Static IP configuration: Make sure the Node has the Static...
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Support Agent created an article,
How to activate the test function by pressing the button?
To activate the test function on the Long-Range controller by pressing the button, follow these steps: Enter Test Mode: Press and hold the test button for 3 seconds. The Mode LED indicator will tu...
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Support Agent created an article,
What does the LED light indicate?
The Long-Range Controller has three LED lights that serve as indicators: Notification LED (Blue): On: Loading Long-Range. Blinking x2 fast: Ready and working. Off: Device is dead or disconnected....
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Support Agent created an article,
What is the max distance between the controller and the receiver?
The maximum distance between the Long-Range controller and the receiver is 300 meters. This applies when using a twisted pair cable, specifically, we recommended to use a cat6-SFTP cable double shi...
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Support Agent created an article,
How to connect the Long-Range?
To connect the Long-Range controller, follow these steps: Connect the controller to a Power over Ethernet (PoE) injector or PoE switch to power it up. Ensure there's a functioning IP network betwe...
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Support Agent created an article,
How I need to power up the Long Range?
To power up the Long Range controller, you need to connect it to a Power over Ethernet (PoE) injector or PoE router. The Controller uses a standard PoE Ethernet 10/100 Mbps port for both power and ...
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Support Agent created an article,
How many LEDs can the Long-Range Control?
The ProtoPixel Long-Range Controller can handle up to 9.600 RGB LEDs per unit. The controller has eight independent outputs and each output can support 1.200 RGB pixels or 900 RGBW pixels at 27 fra...
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Support Agent created an article,
Install the ProtoPixel Mapping Tool on a Windows device
Download the ProtoPixel Mapping Tool from the Downloads section in MyProtoPixel. A .zip file will be downloaded to the "Downloads" folder on your computer. Select the "Extract all items in this ...