Support Agent

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  • Control your luminaires

    To control a luminaire, you need to select it either from the floor plan or the Element's list. This action will automatically open the properties panel. In the properties panel, you will find the ...

  • Duo Operation Modes

    Standalone Mode The Standalone Mode allows you to use your Duo autonomously without having it connected to either a ProtoPixel Node or a computer running the ProtoPixel Mapping Tool software. This ...

  • DALI Gateway configuration

    The DALI gateway needs to be manually set up and connected to a node.   🔗 Related article: Operating a ProtoPixel Node   Configuring the ProtoPixel Node Assign a static IP of to the ...

  • Status Indicator Definitions

    Status Indicator Definitions  Indicator  Category  Description  🔵 Fast Flashing  Wi-Fi  Waiting for a ProtoPixel Mapping Tool or Node connection  🔵 Slow Flashing  Wi-Fi  Obtaining IP address...

  • Connecting to the Duo

    Wi-Fi (Access Point Mode) The Duo has a built-in Wi-Fi access point which will allow access to the Duo’s WebApp, which can be used for both configuration and control. It is also possible to set up ...

  • Duo Overview

    Thank you for choosing the ProtoPixel Duo LED Controller, the most flexible and powerful ProtoPixel LED controller for small to medium size installations. The ProtoPixel Duo is dual output pixel LE...

  • Orchestrate multiple Duos in ‘standalone’ mode

    Without the need for a ProtoPixel Node, it is possible to control up to 10 ProtoPixel Duos simultaneously. This allows for the orchestration of a maximum of 24,000 RGB pixels or a total of 72,000 p...

  • How do I access the node's network?

    From the network preferences of your computer, select the Node's hotspot. You will see the node name as a network (ppxnode-ABCDE##)  password by default: password.

  • ProtoPixel Mapping Tool licenses

    To purchase a ProtoPixel Mapping Tool license, follow these steps: Access this website , also accesible by going to "Window - Subscription Account". Enter the email address to which the license wi...

  • Download ProtoPixel Project Tool

    In order to download the ProtoPixel Project Tool, you'll need to register and log in to MyProtoPixel. Then, head to the Downloads tab and download the latest version of the Project Tool for the ope...