Support Agent
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Activity overview
Latest activity by Support Agent-
Support Agent created an article,
Why can't I upload a project to my Brain Experience?
1. Your project has not been exportedBefore uploading a project to Brain Experience, you must export it from Mapping Tool as a .ppxexp file.When uploading the project, make sure you select the expo...
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Support Agent created an article,
How can I download older versions of the Protopixel suite?
Whether you're looking for an older version of Mapping Tool or Project Tool, you can download them by following these steps: Log in to your Protopixel account . Click "Specific version" under the ...
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Support Agent created an article,
Protopixel LED Strip RGBCW-84-24v Spec Sheet
This document includes key information such as voltage, power consumption, pixel type, LED density, dimensions, cut points, wiring requirements, and compatibility notes.
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Support Agent created an article,
Protopixel LED Strip RGBCW-84-24V Overview
A dynamic RGBCW LED strip designed to turn light into a living medium—blending color, white tones, and movement into seamless experiences.It enables the creation of lighting content that evolves ac...
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Support Agent created an article,
Supported ICs
The following list identifies the LED Integrated Circuits (ICs) that have been fully validated for seamless interoperability with all Protopixel hardware.Protopixel devices are designed exclusivel...
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Support Agent created an article,
Protopixel Receiver Overview
The Gate SPI Wired Long-Range features eight outputs that utilize the RS485 serial communication protocol. Each output connects the controller to a receiver located next to the LED luminaires; this...
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Support Agent created an article,
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Support Agent created an article,
How do Casambi Keypads work in Project Tool?
Casambi keypads can be integrated into your ProtoPixel installation through the Gate Casambi. To do so, make sure the keypads are part of the same Casambi network as the Gate. If you haven’t create...
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Support Agent created an article,
Working with Casambi Keypads
Casambi keypads can now be integrated into your Protopixel installation using the Gate Casambi. The inclusion process is similar to adding luminaires, with a few additional steps to ensure proper d...
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Support Agent created an article,
How to change the name of devices?
To change the name of a device in the ProtoPixel App:Access the installation and select the device you want to renameSelect the rename iconWhen the modal opens, enter the new nameClick the "Save" b...